1.) FACTORY RESET DEVICE
2.) Provision device
2.) Provision device
Polycom provisioning instructions:
• Plug the phone
into the internet and the power
•It will say
loading application – during that press cancel press
"setup"
• Enter the
password ‘456’, then hit ok
• Scroll down to
and select ‘Server Menu’ (Prov.Server/Provisioning)
• Set ‘Server
Type’ to HTTP (NOT
https)
• Set Server
Address to (ADD PBX DOMAIN).onjive.com/p
(note: this MUST be lower-case) OR OTHER PHONE DOMAIN
for (.) press
*
for (/) press #
three times
• Remove
everything from the Server User and Password Fields
• Press exit a
few times, choosing to save and reboot
when prompted.
If you need to
Factory Reset follow these instructions.
Polycom
provisioning instructions:
• Reboot the
phone
• During the
Count down hold (1 3 5 7 for the 3xx and 4xx model OR 4 6 8 *
for
the 5xx and 6xx model) until prompted for a password
The previous VOIP provider may have had a different password,
so either call them and get it or enter the MAC address as the
password when prompted.
• Follow the
steps above
456 is the
password for a phone that is not provisioned to Jive or is factory reset
8647 (voip) is
the password for a phone that is
provisioned to Jive
Because RingCentral locks down phones they sell you it's important to DISCONNECT the phone from the network until after you have applied the new provisioning URL.
