Based on our clients feedback we have made several improvements to our online ticket submission tools. We hope these changes will make it easier than ever for you and your teams to interact with us. Our goal has always been to be responsive and transparent. Please share any feedback with us as we try to improve our service for you.
Please share this email with all members of your staff as this message is only sent to the default account contact.
Online Ticket Submission:
All tickets should be sent to us via the online interface. This process ensures that your message is properly formatted and sent to the correct department.
You should bookmark the following link for quick access to the tool.
URL: http://premierepc.net/submit-tickets
You can choose from three ticket types. Sales, PC Support, or Web Solutions.
We ask that you not send support requests directly to staff members. The reason is that it may be marked as spam, blocked, or otherwise mis-routed. In addition if people are out then your message will be delayed.
Sending tickets online ensures that your issue is logged and tracked. We like to make sure that all tickets are responded to in a timely manner.
We also ask that you do not reply to a closed ticket to open a new ticket with a different problem. Each ticket should be related to a single or ongoing issue.
Each ticket will now send an online status link upon a staff reply. This means that the user can view the status, add notes, or upload additional files to us without having to log in.
Ticket Ratings
We like to know how we are doing. When viewing your tickets online you can rate each reply by our team. This helps us understand if we are meeting your expectations.
Other Ways to get in touch:
Phone: 864.335.9223
Live Chat: http://www.premierepc.net/live-chat
Remote Support: http://www.premierepc.net/oneclick-remote-services
